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This Privacy Policy explains how Spa Ember (“we”, “us”) collects, uses and protects personal information when you visit spaember.co, book a treatment or buy a Spa Pass.
Who We Are
Spa Ember is a massage studio at 214 Mulberry St, New York, NY 10012. We are responsible for the personal information described in this policy. You can reach us at hello@spaember.co or (212) 555-0148.
Information We Collect
We only collect what we need to book and deliver your treatments and to run our website:
Contact details, such as your name, email address and phone number.
Booking details, such as the treatment, date, time, therapist preference and any notes you add.
Health information you choose to share, such as injuries, medical conditions, pregnancy or pressure preferences on an intake form.
Purchase details for treatments, Spa Passes and gift cards. Card payments are handled by our payment provider, and we do not store full card numbers.
Messages you send us by email, phone, forms or social media.
Website usage data, such as pages visited, device type and approximate location, collected through cookies and similar technologies.
How We Use Your Information
To confirm, schedule and remind you about appointments.
To tailor each treatment safely to your body and preferences.
To process payments, Spa Passes and gift cards.
To answer your questions and send service messages.
To send our newsletter if you subscribe. You can unsubscribe at any time.
To keep our website secure and improve it.
To meet legal, tax and accounting obligations.
Health Information
Health details help your therapist choose a safe technique. We keep them confidential, share them only with the staff involved in your care and never use them for marketing. You can ask us to update this information at any time.
How We Share Information
We do not sell your personal information. We share it only when needed:
With service providers who help us run the business, such as booking, payment, email and website hosting tools. They may only use it to provide their service to us.
When the law requires it, or to protect the safety of our clients, staff or others.
With a buyer or successor if our business is sold or reorganized, under the same protections.
Cookies and Analytics
We use cookies and similar technologies to keep the site working, remember your choices and understand how visitors use it. You can find the details and your choices in our Cookie Policy.
How Long We Keep It
We keep personal information only as long as needed to provide our services and to meet legal, tax and accounting requirements. Booking and health notes are kept while you are an active client and for a limited period afterwards, then deleted or anonymized.
Your Rights and Choices
Depending on where you live, you may have the right to:
Access the personal information we hold about you.
Correct information that is inaccurate or incomplete.
Ask us to delete your information, unless we must keep it by law.
Opt out of marketing emails at any time.
Withdraw consent you have given, without affecting earlier processing.
To make a request, email hello@spaember.co. We will respond within the time required by applicable law. Residents of California, the European Union and the United Kingdom may have additional rights under local privacy laws.
Security
We use reasonable technical and organizational safeguards to protect your information, such as encrypted connections and limited staff access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our services are intended for adults. Clients under 18 need a parent or guardian present and their consent. Our website is not directed to children under 13, and we do not knowingly collect their information.
Changes to This Policy
We may update this policy from time to time. The date at the top shows when it last changed. If we make significant changes, we will let you know on our website or by email.
Contact Us
Questions about your privacy? Email hello@spaember.co, call (212) 555-0148 or visit us at 214 Mulberry St, New York, NY 10012.
Questions about this page?
Email hello@spaember.co or call (212) 555-0148. We reply within one business day.